On 17. May, UITP – with the participation of EPF – organised an online webinar ‘Setting the scene for new rail passenger rights’. A revised EU rail passenger rights regulation will be implemented from 07 June 2023. What new rights does this new Regulation bring? 

The aim of the training was to explain the major changes occurring as of 07 June 2023 for urban, suburban, and regional rail passenger services. Speakers included Anne-Laure Le Merre (UITP), Delphine Grandsart (EPF) and Robert Ionescu (Verkehrsverbund Rhein-Ruhr).

The presentations shown are now publicly available:

• UITP: The new Regulation
• EFP: Best practices from the passengers’ perspective (taking bikes on trains; delays and cancellations; PRM accessibility)
• VRR: Best practice from the PTO/PTA perspective (disruption information).