Multimodal passenger rights

On December 22nd 2016, the European Commission published a first political analysis of activities which might be needed to implement ‘multimodal passenger rights’. The document can be found here.

EPF welcomes the initiative of the European Commission to address the improvement of multimodal passenger rights. Extending the legislation on passenger rights to multimodal journeys is of key relevance to passengers as most journeys are effectively multi-modal. From a user’s point of view there is a need to understand journeys as a door to door trip. This means any action has to cover full travel-information, through ticket and options for through booking over the whole journey. Any operators need to collaborate in case of problems and take responsibility to the passengers.

EPF’s contribution to the survey ‘Public Consultation on a possible initiative at EU level in the field of passengers rights in multimodal transport’ can be consulted here.

The draft executive summary of the study conducted on multimodal passenger rights is available (March 2019) and can be downloaded here.