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Flying from Germany to New York? More Choice & Better Rights Than on EU Trains

By |February 4th, 2025|

Joint Press Release – 04.02.2025
On direct flights between Frankfurt, Germany and New York City, USA, the legacy airline Lufthansa competes with the smaller airline Condor.

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Due to its historical role, Lufthansa also operates feeder flights between other German airports to and from Frankfurt.

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Recently, Lufthansa cancelled the through-ticketing contract between its feeder flights and Condor. As a reaction, the EU Commission […]

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Bus Users UK marks 50 years as the passenger champion

By |January 30th, 2025|

2025 marks the 50th anniversary of Bus Users UK, the charity committed to improving access to transport.

Set up in 1975 by Dr Caroline Cahm MBE, the organisation was formalised in the 1980s during bus deregulation and known as the National Federation of Bus Users. Its complaints handling service was officially launched in 1985 with the backing of the Confederation […]

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Fnaut Calls for Renfe to Comply with Consumer Mediation Obligations

By |January 27th, 2025|

The Fédération Nationale des Associations d’Usagers des Transports (Fnaut), a member organisation of EPF, has formally called on Renfe Viajeros to comply with European and French regulations requiring the provision of a consumer mediation system.
According to the Directive 2013/11/EU on consumer dispute resolution and Article L.612-1 of the French Consumer Code, all consumers must have access to a mediation […]

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Registration Now Open: EPF 22nd Annual Conference

By |January 22nd, 2025|

We are excited to announce that registration for the EPF 22nd Annual Conference is now open!

The conference will take place on 13 and 14 June 2025 at the Steam Museum in Swindon, UK.
Preliminary Programme
Our preliminary programme is now available, offering a blend of insights, discussions, and collaborative opportunities across four key themes:

✅ Back to state-operated public transport? – from […]

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Join the EPF Management Board

By |January 21st, 2025|

Are you passionate about passenger rights, sustainable mobility, and the future of European transport? EPF is seeking a Management Board Member to join our leadership team and make an impact on the passenger experience across Europe.
Why join our Management Board?
This is a unique opportunity to:

Influence transport policy and passenger advocacy at a European level;
Collaborate with leading voices in […]

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Focus Highlights Solutions to Transport Poverty in Central and Eastern Europe

By |January 20th, 2025|

Focus (Association for Sustainable Development), a member of EPF based in Slovenia, recently carried out a study, ‘Good Practices to Address Transport Poverty in Central and Eastern Europe’, which highlights challenges faced by people and offers practical solutions to help improve mobility, particularly in areas with poor public transport systems.

Transport poverty, as defined in the European Social Climate Fund […]

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Understanding Passenger Views on Train Performance

By |January 16th, 2025|

Transport Focus, one of EPF’s British members, recently commissioned research in order to gain a better understanding of the way that railway performance measures can best reflect passengers’ priorities. The research will help inform forthcoming decisions relating to a reset of the official passenger train performance measures.

The research was designed to explore passengers’ views and aspirations about train performance […]

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A Call for a Barcelona-Paris Rail Shuttle

By |December 10th, 2024|

President of the Mobilitat Sostenible i Segura Foundation, Pau Noy, published an insightful article advocating for the establishment of a rail shuttle between Barcelona and Paris. His article, titled “Set up a rail shuttle between Barcelona and Paris,” highlights the compelling need for enhanced cross-border train services to meet the high latent demand for rail travel between the two […]

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SHOW project concludes, paving the way for the future of automated urban mobility

By |November 29th, 2024|

The SHOW project (SHared automation Operating models for Worldwide adoption), funded under the European Union’s Horizon 2020 program, has successfully concluded after over four years of pioneering work. From January 2020 to September 2024, SHOW has brought together 66 partners across Europe to advance CCAM –  Cooperative Connected and Automated Mobility – solutions that meet the evolving needs of […]

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IRP meeting Oslo: EPF’s current approach to rail ticketing

By |November 29th, 2024|

EPF was represented at the Plenary meeting of the intergovernmental Platform on International Passenger Rail (the IRP) in Oslo at the end of November by Arriën Kruyt and Christopher Irwin. The meeting was hosted by the Railway Directorate of the Norwegian Ministry of Transport. Chris made a presentation on EPF’s current approach to rail ticketing.

Noting that rail travel accounts […]

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