The Community of European Railway and Infrastructure Companies (CER) and the International Rail Transport Committee (CIT) issued a press release in October 2022 announcing an Agreement on Journey Continuation (AJC). The content of the statement gives the passenger hope that, in the event of a loss of connection, he or she will be taken to his or her destination by […]
EPF is excited to announce the launch of the new EU-funded project UPPER (Unleashing the Potential of Public transport in EuRope) which aims at spearheading a public transport revolution, seeking to put public transport at the centre of the mobility ecosystem and strengthening its role as the flagship of sustainability and innovation of mobility in cities.
The project will implement a […]
On Friday 13 January 2023, EPF celebrated its 20th anniversary. Our event, hosted by MEP Ciarán Cuffe (Greens, Ireland) at the European Parliament, brought together industry leaders, policymakers, and stakeholders to discuss EPF’s – past, current and future – role as the voice of public transport users in Europe.
The event started off with some opening remarks from MEP Ciarán […]
About UMCASE
Groups vulnerable to exclusion, such as older people and people with a low income, are not often considered in the design phase of (digital) mobility solutions. The UMCASE project (Citizens’ Inclusive and Accessible Urban Mobility Solutions), a one-year project supported by EIT Urban Mobility, aimed to tackle this challenge by shifting the attention of policymakers and mobility experts […]
EPF’s UK-member Transport Focus conducted a study in August this year to understand what matters most to British rail passengers and where investments should be targeted. Over 15,000 people participated in this research, which also dives into topics like punctuality and reliability, improvements and engineering works, and accessibility.
More specifically, 12,565 rail passengers who had travelled by train in the […]
As 2022 comes to an end, so does the 3-year INDIMO project dedicated to breaking the barriers that people face in accessing digitally interconnected mobility systems.
In those 3 years, INDIMO partners collaborated with stakeholders in 5 pilot locations to create a set of adaptable tools and guidelines for developing inclusive mobility services. The INDIMO Inclusive Digital Mobility Toolbox is an interactive set of […]
Since 2013, Spanish public rail operator Renfe and French SNCF have been operating services together between France and Spain through Catalonia. However, on 11 December 2022, this cooperation ended and from now on only two trains a day in each direction will cross the border through the Perthus Tunnel.
The Barcelona-Lyon and Madrid-Marseille connections, operated by Renfe, will not run […]
🛫 When airlines go bankrupt it’s passengers who pay the price, losing an average of €431! This is because – unlike package travel – there is no insolvency protection available in the air travel sector.
Unfortunately this issue is more common than you might think. 87 airlines went bust in Europe between 2011-2019, affecting 5.6m consumers! The #COVID19 pandemic also greatly […]
The European Commission is currently reviewing the passenger rights regulatory framework, including to ensure its resilience to extensive travel disruptions, and including options for multimodal tickets.
In EPF’s perspective, the ‘Better protection for passengers and their rights’ initiative needs to address a number of important issues: how to better protect passengers in a multimodal context; harmonizing and enforcing existing rules; […]
The EU Package Travel Directive, in force since July 2018, aims to protect travellers that have booked combinations of at least two types of travel services (transport, accommodation, car rental or other services, for example guided tours) – either as ready-made ‘packages’ or as ‘linked travel arrangements’ (a flowchart helps to distinguish between these two) by offering the following guarantees:
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