The IMPACTS project invites you to take part in a survey!
IMPACTS, a one-year project supported by EIT Urban Mobility, is testing the introduction of feedback mechanisms amongst users of public transport systems to jointly strengthen safety, enable mutual support and improve the urban environment. The project aims to foster trust and empower passengers to report issues that make them […]
EPF is thrilled to announce the addition of a new member organisation: Focus. During the EPF’s recent General assembly in Düsseldorf on April 22. 2023, Focus was warmly welcomed as the first member from Slovenia. With their strong commitment to sustainable development, Focus brings a valuable environmental perspective to the EPF community.
Focus is an independent, non-governmental, non-political, and non-profit […]
The ‘Better protection for passengers and their rights’ initiative aims to consolidate and simplify the passenger rights regulatory framework and to enhance its crisis resilience, ensuring a better application and enforcement and addressing a number of ‘horizontal issues’ currently not covered for all transport modes, such as rules on the role of intermediaries and adequate insolvency protection.
Key takeways for […]
Digitalisation has quickly become integrated into how we perform daily tasks: from planning a journey to buying a ticket for transport. While such technologies aim to benefit transport users, the truth is that new barriers arise for people who cannot access or use these technologies.
As such, EPF member London TravelWatch sought to investigate who is digitally excluded and disadvantaged […]
EPF’s Annual General Meeting on 22 April brought new changes to the Management Board. Jorge Morera will fill the position previously held by Emil Frodlund, who represented EPF’s Swedish member Resenärerna.
We would like to thank Emil for his contributions to the EPF management board and for his dedication to defending passengers’ interests. Though Emil is no longer part of […]
At its Annual General Meeting in Düsseldorf on 22.04.23, EPF adopted its 2022 annual report. The full report is available here and gives an overview of another year full of activities – centered around three core fields of action:
POLICY WORK: EPF acts as a unique platform for representing passengers’ interests in policy formulation at EU level, working constructively together […]
On 17. May, UITP – with the participation of EPF – will organise an online webinar ‘Setting the scene for new rail passenger rights’. A revised EU rail passenger rights regulation will be implemented from 07 June 2023. What new rights does this new Regulation bring?
This training aims at explaining the major changes occurring as of 07 June 2023 for […]
The European Commission is proposing an implementing Regulation that creates a standard form to make it easier for rail passengers to request reimbursement or compensation from railway companies when rail services are cancelled or delayed (more info here).
In principle, EPF supports the introduction of a uniform, standard form for reimbursement and compensation requests, to make it easier for passengers […]
We are thrilled to announce the launch of our new logo for our organisation. As some of you have already seen, we unveiled our new logo at our 20th anniversary event, held on January 13th, at the European Parliament.
Our new logo is a reflection of our Evolution, Progress, and Fruition over the past two decades. As an umbrella organisation […]
About the annual EPF Conference 2023
We are delighted to announce that the annual EPF Conference will take place in Barcelona, Spain on Friday June 2nd and Saturday June 3rd , 2023.
This year’s programme will focus on bringing forward best practices on three topics:
Price too high or offer too bad? Are discounts and free public transport a successful strategy […]
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