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    NEXUS Passenger Survey: Help Shape the Future of Metro Transport

NEXUS Passenger Survey: Help Shape the Future of Metro Transport

By |March 12th, 2025|

The NEXUS project aims to transform metro systems by integrating advanced technologies while ensuring sustainability, efficiency, and passenger-focused solutions. By addressing key challenges in urban transport, NEXUS seeks to create a future where metro networks are both technologically innovative and socially responsible.

As part of this effort, NEXUS partners have developed a survey to gather insights from passengers on their […]

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EPF at the European Commission’s Youth Policy Dialogue

By |March 10th, 2025|

On 6 March, the European Commission’s Youth Policy Dialogue on transport and tourism brought together 20 young representatives from across Europe in Brussels. Hosted by Commissioner Apostolos Tzitzikostas, the dialogue focused on the expectations and needs of young people as transport users, tourists, and job seekers. Representing EPF at the event were Wandifadza Chivaura and Jorge Morera, who joined […]

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EPF Holds High-Level Meeting with Eurostar

By |February 27th, 2025|

On Friday, 17 January 2025, representatives from EPF met with Eurostar Secretary General, Gareth Williams and team, for our annual high-level meeting, held in Brussels and online. The agenda was based on a preparatory meeting, open to all EPF members.

Eurostar presented an encouraging business outlook, reflecting recovery and growth in demand for high-speed international train travel. Despite operational challenges, fundamental […]

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    Have You Registered Yet? Join Us at the EPF Conference 2025!

Have You Registered Yet? Join Us at the EPF Conference 2025!

By |February 26th, 2025|

EPF is excited to invite you to its 22nd Annual Conference, scheduled for 13-14 June 2025 in Swindon, UK. The conference brings together passenger rights advocates, decision-makers, and academics to discuss and shape the future of public transport across Europe.
Event Details:

Date: 13-14 June 2025
Venue: STEAM Museum, Swindon
Travel Guide: For detailed travel information, including options by air, […]

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EPF & STA workshop on Ticketing

By |February 14th, 2025|

On 5. February 2025, EPF and STA – Smart Ticketing Alliance – organised a joint workshop for EPF and STA members, on the topic of National Digital Ticketing schemes.

“Digital Ticketing” in public transport is being organised in more and more countries at national level and offered to passengers as an integrated system. In countries where this is not yet […]

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    Hyper4Rail: A Giant Leap Towards the Future of Sustainable High-Speed Transport

Hyper4Rail: A Giant Leap Towards the Future of Sustainable High-Speed Transport

By |February 11th, 2025|

EPF is proud to contribute to the Hyper4Rail project which officially launched in December 2024, marking a significant step forward in the harmonisation and industrialisation of hyperloop technology in Europe. This initiative, co-funded by Europe’s Rail Joint Undertaking, brings together 27 international partners and aims at advancing the development of hyperloop, a concept for magnetically levitated trains running at […]

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Bus Users UK marks 50 years as the passenger champion

By |January 30th, 2025|

2025 marks the 50th anniversary of Bus Users UK, the charity committed to improving access to transport.

Set up in 1975 by Dr Caroline Cahm MBE, the organisation was formalised in the 1980s during bus deregulation and known as the National Federation of Bus Users. Its complaints handling service was officially launched in 1985 with the backing of the Confederation […]

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Fnaut Calls for Renfe to Comply with Consumer Mediation Obligations

By |January 27th, 2025|

The Fédération Nationale des Associations d’Usagers des Transports (Fnaut), a member organisation of EPF, has formally called on Renfe Viajeros to comply with European and French regulations requiring the provision of a consumer mediation system.
According to the Directive 2013/11/EU on consumer dispute resolution and Article L.612-1 of the French Consumer Code, all consumers must have access to a mediation […]

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Registration Now Open: EPF 22nd Annual Conference

By |January 22nd, 2025|

We are excited to announce that registration for the EPF 22nd Annual Conference is now open!

The conference will take place on 13 and 14 June 2025 at the Steam Museum in Swindon, UK.
Preliminary Programme
Our preliminary programme is now available, offering a blend of insights, discussions, and collaborative opportunities across four key themes:

✅ Back to state-operated public transport? – from […]

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Join the EPF Management Board

By |January 21st, 2025|

Are you passionate about passenger rights, sustainable mobility, and the future of European transport? EPF is seeking a Management Board Member to join our leadership team and make an impact on the passenger experience across Europe.
Why join our Management Board?
This is a unique opportunity to:

Influence transport policy and passenger advocacy at a European level;
Collaborate with leading voices in […]

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