Rail passengers’ priorities for improvement
The independent watchdog Transport Focus has asked more than 12,800 people to rank things that would most improve their journey experience.
The independent watchdog Transport Focus has asked more than 12,800 people to rank things that would most improve their journey experience.
Passengers demand feeder train to “Metropol” night train
After the timetable change in December the night train “Metropol” is going to be cancelled between Prague and Berlin and will only run between Prague and Budapest. No convenient feeder trains from Germany are provided.
Our member organisation Pro Bahn’s media release can be downloaded here.
UITP, IRU and EDF (the European Disability Forum) have jointly published an Accessibility Guide in order to improve public transport services through awareness of staff about persons with disabilities and persons with reduced mobility. EPF welcomes this initiative and encourages its members to implement it.
The Accessibility Guide can be downloaded here.
The European Railway Award was initiated in 2007 and is jointly organised by the CER and UNIFE. This year, EPF has nominated ‘the passenger’ for the European Railway Award.
To fulfill the aims of the EU 2011 Transport White Paper, a modal shift is needed towards more environmentally friendly transport modes. In order to encourage and convince more people to use public transport, the passenger […]
On the 4th September, the regular 10 minutes frequency of the trains across the Öresund bridge between Copenhagen and Malmö will be resumed. Successively the problems for the travelling public have been diminished. The obligatory change of trains at Copenhagen Kastrup airport station during more than a year was abolished a few months ago. Still the trains are slower […]
Kurt Hultgren, on behalf of the EPF management Board, has written a report about the PRM working group in ERA. We are not really satisfied with the work of ERA in this working group. The idea is to implement the rules of accessibility, but the work has not been successful. The report can be downloaded here.
The Intelligent Transport Systems (ITS) Directive (Directive 2010/40/EU) provides the legal framework in support of the coordinated and coherent deployment and use of Intelligent Transport Systems (ITS) within the Union, in particular across borders. The Commission is currently carrying out an evaluation of the Directive to assess to which extent the ITS Directive contributed to the faster and more […]
EPF looks forward with interest to the Commission’s proposal for the revision of Regulation 1371/2007 on rail passenger rights. We therefore sent a letter to Ms Bulc, Commissioner for Transport, and Mr Hololei, Director-General of DG Move, stressing that we find it very important that the right to assistance and compensation for delay should be based on the complete journey […]
At the request of the European Passengers’ Federation and its Dutch member organisation Rover, the Meijers Committee – a group of distinguished lawyers in the Netherlands – has written a note on the application of PNR rules in the railway sector.
According to the Meijers Committee, extending the scope of application of PNR rules beyond air transport (cf. PNR Directive […]
The german alternative dispute regulation organization söp (Schlichtungsstelle Öffentlicher Fernverkehr e.V.) just published its 7th report, the report for 2016.
Founded 2009, this organization has now more then 300 members.
If a passenger did have a problem on his travel and if his complaint is not handled (from his point) in a satisfactory way by the transport organization, he/she can send […]