On 17. May, UITP – with the participation of EPF – organised an online webinar ‘Setting the scene for new rail passenger rights’. A revised EU rail passenger rights regulation will be implemented from 07 June 2023. What new rights does this new Regulation bring?
The aim of the training was to explain the major changes occurring as of 07 […]
The ‘Better protection for passengers and their rights’ initiative aims to consolidate and simplify the passenger rights regulatory framework and to enhance its crisis resilience, ensuring a better application and enforcement and addressing a number of ‘horizontal issues’ currently not covered for all transport modes, such as rules on the role of intermediaries and adequate insolvency protection.
Key takeways for […]
On 17. May, UITP – with the participation of EPF – will organise an online webinar ‘Setting the scene for new rail passenger rights’. A revised EU rail passenger rights regulation will be implemented from 07 June 2023. What new rights does this new Regulation bring?
This training aims at explaining the major changes occurring as of 07 June 2023 for […]
The European Commission is proposing an implementing Regulation that creates a standard form to make it easier for rail passengers to request reimbursement or compensation from railway companies when rail services are cancelled or delayed (more info here).
In principle, EPF supports the introduction of a uniform, standard form for reimbursement and compensation requests, to make it easier for passengers […]
Today, the European Commission’s Directorate General for Transport and Mobility (DG MOVE) presented its vision for a crucial upcoming piece of legislation – the Regulation on Multimodal Digital Mobility Services (MDMS).
EPF, together with other organisations representing diverse interests from across the mobility sector (consumers, business travelers, rail new entrants, travel intermediaries) strongly support this initiative: “We fully share the […]
The Community of European Railway and Infrastructure Companies (CER) and the International Rail Transport Committee (CIT) issued a press release in October 2022 announcing an Agreement on Journey Continuation (AJC). The content of the statement gives the passenger hope that, in the event of a loss of connection, he or she will be taken to his or her destination by […]
The European Commission is currently reviewing the passenger rights regulatory framework, including to ensure its resilience to extensive travel disruptions, and including options for multimodal tickets.
In EPF’s perspective, the ‘Better protection for passengers and their rights’ initiative needs to address a number of important issues: how to better protect passengers in a multimodal context; harmonizing and enforcing existing rules; […]
The EU Package Travel Directive, in force since July 2018, aims to protect travellers that have booked combinations of at least two types of travel services (transport, accommodation, car rental or other services, for example guided tours) – either as ready-made ‘packages’ or as ‘linked travel arrangements’ (a flowchart helps to distinguish between these two) by offering the following guarantees:
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Travel and rail industry partner with civil society calling on policy makers to shift to rail
European actors of the rail and travel sector – including civil society and passenger associations – call on European Institutions and Member states to take bold actions now to achieve a climate-friendly transport system by 2030. Their call was presented at the Connecting Europe […]
On the 2nd of December, Back-on-track Belgium organized a Night train lunch webinar to replace the in-person Conference that has been postponed until March next year, due to the strengthening of COVID-19 measures. Our board member, Emil Frodlund, participated in the discussion, bringing the passengers’ needs into the debate.
Emil stressed the difficulties caused to passengers by the unfair competition […]