The Fédération Nationale des Associations d’Usagers des Transports (Fnaut), a member organisation of EPF, has formally called on Renfe Viajeros to comply with European and French regulations requiring the provision of a consumer mediation system.
According to the Directive 2013/11/EU on consumer dispute resolution and Article L.612-1 of the French Consumer Code, all consumers must have access to a mediation […]
Are you passionate about passenger rights, sustainable mobility, and the future of European transport? EPF is seeking a Management Board Member to join our leadership team and make an impact on the passenger experience across Europe.
Why join our Management Board?
This is a unique opportunity to:
Influence transport policy and passenger advocacy at a European level;
Collaborate with leading voices in […]
President of the Mobilitat Sostenible i Segura Foundation, Pau Noy, published an insightful article advocating for the establishment of a rail shuttle between Barcelona and Paris. His article, titled “Set up a rail shuttle between Barcelona and Paris,” highlights the compelling need for enhanced cross-border train services to meet the high latent demand for rail travel between the two […]
EPF is excited to announce its 22nd annual conference, taking place on 13 and 14 June 2025 at the Steam Museum in Swindon, UK.
This year’s conference will spotlight best practices and insights across four key topics:
✅ Back to state-operated public transport? – from deregulation to regulation, lessons from the British experience;
✅ Ticketing and information – seamless travel: regional, cross-border, […]
Accessibility to hospitals by public transport needs to be improved in many places. This is the result of a case study research done by ROVER, EPF member organisation, in the Netherlands.
Rover looked at 24 hospitals across the country, examining how easy / difficult it is to reach them by public transport, taking into account aspects such as frequency of […]
In the night of Friday July 26, on both the eve of the official Opening Ceremony of the Olympic Games in Paris and the holidays big rush weekend, three precise and strategically located sabotage attacks happened on three main high speed routes to South-West, North and East of France. These concerted actions resulted in a sudden chaos impacting some […]
On a cold winter evening last December thousands of passengers were stuck on seven busy trains for several hours. Elizabeth Line, Heathrow Express and Great Western Railway services stopped moving after overhead electrical cables were damaged not far out from London’s Paddington station.
The boss of Network Rail, Britain’s national rail infrastructure manager, was a passenger on one of the […]
Faced with rapidly changing mobility patterns, EPF member FNAUT and IFOP decided to carry out a robust and accurate study to better understand the expectations of passengers and non-travelers alike when it comes to rail transport. The aim was to build up its expertise to better defend passengers.
Only one in two French people have used the train in the […]
This year the Ibis Warszawa Stare Miasto in Warsaw, Poland, hosted the EPF annual Conference on 21-22 June, 2024. This event brought together industry leaders, policymakers, and stakeholders from across Europe, providing a platform for insightful discussions on passenger mobility and public transport innovations. A total of 54 participants attended the conference, engaging in a series of panel discussions, […]
The Fourth Integrated Progress Report of the Ministerial Platform on International Rail Passenger Transport (IRP) was published in time for the meeting of the EU Transport Council in June, where it was presented by the Austrian and Dutch delegations.
The IRP was set up four years ago. It was tasked with a common agenda aimed at fostering and supporting the improvement […]
