As representatives of independent distributors and consumers of airline services, ETTSA, EPF, Friendly Flying, Guild of Travel Management Companies, VDR and VIR, wrote a joint letter to Commissioner Bulc, to express our grave concern with the growing threat to transparency, competition and consumer choice in the airline market, and to ask for support to defend the values of an open […]
The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]
The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.
The European Passengers’ Federation has been following with great interest the announcement of the Lufthansa Group to redirect its commercial strategy amongst others towards a clear cost differentiation between the booking channels which passengers and travel agents use. The Lufthansa Group will add a “Distribution Cost Charge” (DCC) of EUR 16 for every ticket issued by a booking channel […]
EPF secretary Josef Schneider took the floor on the 9th Munich Liability Seminar, held by the European Air Law Association (EALA), to promote equal Passengers Rights in all modes of transport. Passengers Rights need to be consistent, publicised, monitored, reported and enforced. See the full presentation here.