On May 13., the European Commission presented a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.
EPF is pleased that the Commission has confirmed its position that cash refunds need to stay available to consumers. This is valid for all modes […]
Should passengers accept vouchers instead of cash reimbursement?
The Coronavirus pandemic has led to travel restrictions all over the EU (and the world) and a surge of cancellations. Airlines and travel agencies are currently exerting strong pressure on passengers to accept credit vouchers instead of cash reimbursement as well as on governments to change the law in order to legalise […]
The proposed revision of Regulation 261/2004 on Air Passenger Rights and Regulation 2027/97 on Air Carrier Liability in respect of the carriage of passengers and their baggage – on hold since 2015 – is back on the table and will soon be discussed at the European Council. The European Passengers’ Federation (EPF) wishes to seize the opportunity to express […]
With the review of the Air Services Regulation, (EC) 1008/2008, and of other acquis with a relevance to air travel, EPF has been focussed on the case for further safeguarding price transparency and improving competition for passengers. Chris Irwin represented EPF as the keynote speaker at a breakfast event in the European Parliament on the impact of airline consolidation […]
The European Commission is currently considering a revision of the “Air Services Regulation” (Regulation (EC) 1008/2008). The European Passengers’ Federation (EPF) welcomes the opportunity to share its views in connection with the price transparency provisions included in the Regulation. Here are the main points that we think the revision should address:
Specific provisions are needed with regard to ancillary […]
Dennis Fancett. European Passenger Group Member
Amongst its other activities, Railfuture’s European Passenger Group, a sub-committee of the Passenger Services Group, compares how the rail industry works in the UK with what happens in Europe, with a view to seeing what we can learn from our European neighbours about how to improve services here in the UK.
In many areas the […]
25 April 2018 : Innovation and Leadership in Aerospace ( ILA )
On 25 April, EPF was invited by the European Commission to speak and participate in a panel about Aviation Safety “Challenges and ways forward for a safe future” (ILA: Innovation and Leadership in Aerospace). We were asked to give our views on the project program and feedback on […]
EPF, as the consumer organization, has been monitoring certain problems that appear in the sector of air travel. Airline passengers face various situations, where they need more comprehensive information, assistance and support from organisations like ours.
EPF has been monitoring the following issues:
1. European Regulation 261/04 – about air passengers rights, its execution and enforcement
2. Information for the passengers about […]
Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.
A research report released last week by ETTSA confirms that airline consolidation limits competition and reduces consumer choice. Mergers, acquisitions, joint ventures and code-share agreements have led to reduced competition, fewer choices and higher prices for consumers.
The report has been supported by the European Federation of Travel Agents’ and Tour Operators’ Associations (ECTAA), the European Passengers’ Federation (EPF), the […]