The European Commission is proposing an implementing Regulation that creates a standard form to make it easier for rail passengers to request reimbursement or compensation from railway companies when rail services are cancelled or delayed (more info here).
In principle, EPF supports the introduction of a uniform, standard form for reimbursement and compensation requests, to make it easier for passengers […]
Today, the European Commission’s Directorate General for Transport and Mobility (DG MOVE) presented its vision for a crucial upcoming piece of legislation – the Regulation on Multimodal Digital Mobility Services (MDMS).
EPF, together with other organisations representing diverse interests from across the mobility sector (consumers, business travelers, rail new entrants, travel intermediaries) strongly support this initiative: “We fully share the […]
EPF’s Annual General Meeting will take place in Düsseldorf on 22.4.23. Elections for the Management Board and President will also be held there. To ensure continuity of work, one third of the members of the EPF Management Board are newly elected each year. At the same time, this arrangement offers the opportunity to integrate new forces into EPF’s work. […]
Railfuture’s European passenger group member Dennis Fancett was part of a delegation of European Passengers’ Federation members which met the senior management of the now merged Eurostar – Thalys group on 13 January 2023.
Ticket prices on Eurostar are now significantly higher than pre-Covid levels. Calls at stations such as Ebbsfleet and Ashford have been withdrawn, as have direct services […]
The Commission’s decision to support 10 pilot projects for a mixture of new cross-border railway passenger services or the enhancement of existing ones is promoted as signalling its support for sustainable mobility. But for some observers, this being more about appearances than substance. As is often the case with public transport matters, ‘the Devil is in the Detail’. The […]
The Community of European Railway and Infrastructure Companies (CER) and the International Rail Transport Committee (CIT) issued a press release in October 2022 announcing an Agreement on Journey Continuation (AJC). The content of the statement gives the passenger hope that, in the event of a loss of connection, he or she will be taken to his or her destination by […]
Since 2013, Spanish public rail operator Renfe and French SNCF have been operating services together between France and Spain through Catalonia. However, on 11 December 2022, this cooperation ended and from now on only two trains a day in each direction will cross the border through the Perthus Tunnel.
The Barcelona-Lyon and Madrid-Marseille connections, operated by Renfe, will not run […]
🛫 When airlines go bankrupt it’s passengers who pay the price, losing an average of €431! This is because – unlike package travel – there is no insolvency protection available in the air travel sector.
Unfortunately this issue is more common than you might think. 87 airlines went bust in Europe between 2011-2019, affecting 5.6m consumers! The #COVID19 pandemic also greatly […]
The European Commission is currently reviewing the passenger rights regulatory framework, including to ensure its resilience to extensive travel disruptions, and including options for multimodal tickets.
In EPF’s perspective, the ‘Better protection for passengers and their rights’ initiative needs to address a number of important issues: how to better protect passengers in a multimodal context; harmonizing and enforcing existing rules; […]
The EU Package Travel Directive, in force since July 2018, aims to protect travellers that have booked combinations of at least two types of travel services (transport, accommodation, car rental or other services, for example guided tours) – either as ready-made ‘packages’ or as ‘linked travel arrangements’ (a flowchart helps to distinguish between these two) by offering the following guarantees:
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