EPF welcomes the initiative of the European Commission to address the improvement of multimodal passenger rights. Extending the legislation on passenger rights to multimodal journeys is of key relevance to passengers as most journeys are effectively multi-modal.
From a user’s point of view there is a need to understand journeys as a door to door trip. This means any action has […]
Close to 100 participants from 20 public transport users’ organisations all over Europa attended the 2017 Annual Conference of the European Passengers’ Federation in Rotterdam on 17-18th March. Guests from the professional sector also took part, users of all public transport modes discussed current issues and learned from each other’s experiences.
On the first conference day, we focused on lobbying […]
The European Commission started on 23.02.17 a public consultation on “multi-modal passenger rights”, which will stay online up to 25.05.2017.
Please participate in this public consultation. Please also ask for a PDF version of your consultation questionnaire at the end of the consultation and send this PDF then to the EPF secretariat (secretariat@epf.eu) so that EPF can collect information to […]
Welcome to the 23rd issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 21 countries on behalf of customers in all modes of public transport. To download the document, please click here “EPF Bulletin #23″.
The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]
The german alternative dispute regulation organization söp (Schlichtungsstelle Öffentlicher Fernverkehr e.V.) just published its 7th report, the report for 2016.
Founded 2009, this organization has now more then 300 members.
If a passenger did have a problem on his travel and if his complaint is not handled (from his point) in a satisfactory way by the transport organization, he/she can send […]
Initiated by the European Parliament in 2009, voted in 2016, the 4th Railway Package is the culmination of a process which started in 1992 with a triple objective: better quality for railway services, better value for public money invested in the system and better efficiency of the rail sector.
EPF is currently involved in the European Horizon 2020 Research and innovation project ‘CIPTEC’ (‘Collective Innovation for Public Transport in European Cities’).
One of the main aims of this project is to use collective intelligence to gather new ideas that will promote innovation in public transport. That is why we’ve created a crowdsource platform where people can share their ideas […]
Since January, EPF has welcomed PRo Kolej as a new member. It is Pro Kolej’s mission to support the development of sustainable, ecological transport, and the protection of passenger rights and the rights of railway infrastructure users. More information can be found on their website: prokolej.eu.
The European Commission has launched a public consultation on the review of Regulation (EC) No 1073/2009 on common rules for access to the international market for coach and bus services. The consultation will last for 13 weeks, until March 15th 2017. All citizens and organisations are welcome to contribute to this consultation. The questionnaire is available in all official […]
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