The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]
The german alternative dispute regulation organization söp (Schlichtungsstelle Öffentlicher Fernverkehr e.V.) just published its 7th report, the report for 2016.
Founded 2009, this organization has now more then 300 members.
If a passenger did have a problem on his travel and if his complaint is not handled (from his point) in a satisfactory way by the transport organization, he/she can send […]
Initiated by the European Parliament in 2009, voted in 2016, the 4th Railway Package is the culmination of a process which started in 1992 with a triple objective: better quality for railway services, better value for public money invested in the system and better efficiency of the rail sector.
EPF is currently involved in the European Horizon 2020 Research and innovation project ‘CIPTEC’ (‘Collective Innovation for Public Transport in European Cities’).
One of the main aims of this project is to use collective intelligence to gather new ideas that will promote innovation in public transport. That is why we’ve created a crowdsource platform where people can share their ideas […]
Since January, EPF has welcomed PRo Kolej as a new member. It is Pro Kolej’s mission to support the development of sustainable, ecological transport, and the protection of passenger rights and the rights of railway infrastructure users. More information can be found on their website: prokolej.eu.
The European Commission has launched a public consultation on the review of Regulation (EC) No 1073/2009 on common rules for access to the international market for coach and bus services. The consultation will last for 13 weeks, until March 15th 2017. All citizens and organisations are welcome to contribute to this consultation. The questionnaire is available in all official […]
On December 22nd 2016, the European Commission published a first political analysis of activities which might be needed to implement ‘multimodal passenger rights’. The document can be found here. EPF will study this in detail to be able to comment on this.
The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.
At their recent General Meeting, the representatives of the European Passengers’ Federation (EPF) member associations discussed the Commission’s report to the European Parliament and European Council on the operation and the effects of Regulation 181/2011 concerning the rights of passengers in bus and coach transport. EPF members’ representatives came to the following conclusions:
EUROSTAT presently lacks sufficient appropriate data to […]
From February to May 2016 the European Commission organized a public consultation on Rail passenger rights. This is one of the activities to prepare the revision of this regulation. The result has now been published on the Commission Website. EPF will analyze the results in detail and discuss them on its next General Meeting in Paris. But: participation of […]
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