Customer focus is an essential element in the development of high quality public transport.
EPF and UITP are pleased to release the new and updated version of their joint Passenger Charter, signed by UITP Secretary General Mohamed Mezghani, EU Committee Chair Ulrich Weber, EPF President Michel Quidort, and Willy Smeulders, member of the EPF Management Board, during the most recent UITP […]
The European Passengers’ Federation (EPF) wants the European Commission to take fresh action to safeguard access to transparent, comprehensive and unbiased information for passengers buying tickets and travel services. The passenger watch-dog states that the European Commission should be investigating growing claims that big airlines may be abusing their dominant position. Josef Schneider, EPF’s chair, says: “The Commission should […]
EPF’s position paper, accepted 13.01.2019
The European Commission is preparing a revision of regulation 1073/2009 to liberalise and harmonise the long distance coach market in the European Union.
Regulation 1073/2009 opened the long distance coach market with a cabotage possibility inside Member States only if the service is part of an international line. The European Commission’s proposal is to create a […]
The European Commission is currently reviewing the EU law governing Computerised Reservation Systems (Regulation (EC) 80/2009). These are used for travel bookings, particularly for air travel, and usually allow users access to make their own bookings. The Regulation establishes a code of conduct that is designed to prevent abuse of competition and to ensure that the information provided to […]